Terms and Conditions
If you are a new patient booking in with us for the first time, please be advised to stop taking any antihistamine tablets, 72 hours before your appointment. This is to assist with any tests and diagnostics undertaken during your appointment. If you have any concerns regarding this, please consult with your GP and or please email email@example.com for further advise.
All patients must be aged 12 years and above. A doctor may decline to see a patient if it is believed that the patient is not of the required age. In the event that the doctor declines to see a patient a full refund will be made to the party making payment.
Please can you also list any medications that you are currently taking, including any homeopathic medicines and details of any daily dietary supplements you take.
Cancelling your appointment
If you are unable to attend or wish to cancel/rebook your appointment, please call us on 02074358171 or email firstname.lastname@example.org.
Cancellations and Refunds will be taken in accordance with: -
- Cancellation of appointment 24 hours before the day of the appointment – FULL REFUND
- Cancellation of appointment on less 24 hours before the day of the appointment – 50% REFUND
- Failure to attend – NO REFUND
Refusal of service generally
A doctor may decline to see a patient without explanation. In the event that the doctor declines to see a patient a full refund will be made to the party making payment. Neither the relevant doctor nor The London Nose & Sinus Clinic Ltd accepts any liability for the refusal of service and neither party is obliged to provide an explanation for such refusal of service.
Paying for your appointment
Payment is to be made in full at the time of booking. We will call you to take payment over the phone. Please note currently we do not accept AMEX.
Cancellation by London Nose & Sinus Clinic Ltd (Stop Hay Fever Clinic)
There may be occasions when the doctor has to cancel your appointment because of a medical emergency or urgent medical situation. In such circumstances you will be contacted as soon as practicable to advise of the cancellation of the appointment and to reschedule the appointment. It may not always be possible to rearrange your appointment for the same day, but we will do our best to minimise the inconvenience to you. Neither London Nose & Sinus Clinic Ltd nor its staff nor doctors who provide services by the accept any responsibility or liability for any costs you may incur as a result of a cancellation arising in the circumstances of a medical emergency or urgent medical situation which requires his attendance.
In the event that an alternative appointment date cannot be conveniently arranged, your payment will be refunded in full.
Privacy & Data Protection
London Nose and Sinus Clinic Ltd operates in accordance with the new GDPR Legislation and are fair and transparent when processing your data. We will:
- Only ask you for relevant information
- Only retain the information for as long as require
- Uphold our duty to accuracy and the safe storage of your information
- Comply with your rights to access information held about you
- Never share date provided by you with any other organisation unless agreed.
Your email and contact details will only be used for contact and correspondence purposes for this office and will not be shared with third parties save as follows and as referred in detail below.
- Your details may be shared with your GP or other doctor who is contacted by us with your consent
- Laboratories or hospitals to whom we refer you or for blood tests
For more details as to what information is held about you, please contact the Secretary. London Nose and Sinus Clinic Limited is registered with the Information Commissioner’s Office for data protection purposes. (ICO registration number ZA501053)
If you do decide to send documents by email, please be aware that you do so at your own risk. London Nose and Sinus Clinic Ltd will do everything we can to ensure the confidentiality of your correspondence, but we cannot guarantee it.
For the purposes of transparency, we can advise you that Dr Harsha Kariyawasam is a director of London Nose and Sinus Clinic Ltd and thereby has a financial interest in the services or equipment of London Nose & Sinus Clinic Ltd which operates “Stop Hayfever”.